Professional Experience

My professional journey, skills, and key accomplishments.

Assistant Manager
Collective RCM (Pvt) Ltd · 2019 – Present

Leadership & Operations

  • Manage and train teams in healthcare revenue cycle management (RCM).
  • Implement strategic policies to improve operational efficiency, quality control, and client satisfaction.
  • Prepare audit reports, allocate work volumes, and handle direct client inquiries.
  • Drive team performance through targeted training, mentoring, and process improvement.

Technical & Project Initiatives (in addition to my core role)

  • Independently designed and developed the Collective Intranet System, serving as the principal architect and main developer.
  • Led backend and frontend development using Python (Flask), SQLAlchemy, Java, HTML, CSS, and JavaScript frameworks.
  • Built analytics dashboards for KPI, financial, and operational tracking using PostgreSQL, MongoDB, and custom visualizations.
  • Centralized documentation, user management, reporting, and workflow tools.
  • Integrated real-time performance monitoring and improved cross-team communication.
  • Deployed and maintained solutions on Azure servers.
Trainee
Sri Lanka Telecom · 2018 – 2019

Responsibilities

  • Troubleshot PSTN and ADSL systems; ensured minimal disruption.
  • Worked in the switching department and with network operation systems.
  • Used ERP, WFP, and Clarity software for workflow and process management.

Technical Skills

Programming & Scripting
  • •Python (Pandas, NumPy, Scikit-learn, TensorFlow, PyTorch)
  • •SQL & NoSQL
  • •JavaScript (ES6+)
  • •React
  • •Tailwind CSS
  • •Java
  • •C
  • •Assembly
  • •Laravel
  • •HTML/CSS
Analytics & Modeling
  • •Predictive Modeling
  • •Regression/Classification
  • •Advanced Statistics
  • •Feature Engineering
  • •Cross-Validation
  • •LLMs & GPT Models
Data Visualization
  • •Power BI
  • •Matplotlib
  • •Excel (Advanced Charts, PivotTables)
Database & Backend
  • •PostgreSQL
  • •MySQL
  • •MongoDB
  • •SQLAlchemy
  • •Python (Flask)
  • •Snowflake
  • •Vector Databases
DevOps & Deployment
  • •Azure (Server Setup, Deployment)
  • •Version Control (Git)
  • •Git/GitHub
Networking & Systems
  • •TCP/IP
  • •LAN/WAN
  • •Windows/Linux Server Admin
  • •Network Security Basics
Workflow & Reporting Tools
  • •WFP
  • •Clarity
  • •Audit Reporting Tools
  • •ERP System Integration
Practice Management Systems
  • •AdvancedMD
  • •eClinicalWorks (ECW)
  • •HST Pathways
Clearinghouses & RCM Tools
  • •Waystar